Fastest response Proven attendance Command visibility
“Armed response needs the closest vehicle. Guards need to prove they patrolled. Panic needs instant response.”
South Africa's security services industry operates under intense pressure: client SLA response times, guard attendance disputes, armed vehicle efficiency, and a rising incidence of armed robberies that test both response time and evidence systems. When seconds matter, dispatching the wrong vehicle — or the furthest one — isn't just inefficient, it's dangerous.
Nearest response vehicle not being dispatched
Control room receives an alarm. Dispatcher calls Vehicle 3. Vehicle 7 is 200 metres from the incident and free. Without live fleet visibility, dispatchers rely on radio calls and gut feeling. Response SLAs are missed.
Guard attendance disputes
A client complains that their premises weren't patrolled after midnight. The security company's paper records show a patrol signature. There's no GPS proof either way — and the client cancels the contract.
Panic button response with no visibility
A guard or response vehicle driver activates a panic. The control room knows there's an incident but doesn't have real-time position, speed, or direction. Backup takes too long to reach the right location.
High-risk vehicle routes with no evidence trail
Armed response vehicles operate in high-crime areas. Without continuous camera recording and GPS logging, any incident — accident, assault, or complaint — becomes an unresolvable dispute.
How we solve it for security services operators
GotYou gives security operations centres a real-time command view of every vehicle. Dispatchers see live positions, assign jobs to the closest available unit, and receive panic button activations with instant GPS location and direction. Guard patrol routes are logged and reportable. Every incident has a camera record.
Live Command View for Control Rooms
Every armed response and patrol vehicle on a single live map. Control room dispatchers assign jobs to the nearest available unit with one click. Response times cut. SLAs met.
Panic Button — Instant GPS Broadcast
Driver or guard activates panic. Control room receives the exact GPS position, speed, heading, and driver ID within seconds. Backup unit dispatched immediately to the precise location.
Guard Patrol Route Verification
Patrol routes defined per site. Automated reports confirm waypoints visited, arrival times, and patrol duration. SLA attendance reports emailed to clients daily. No disputes, no hearsay.
Incident Evidence Camera System
Hikvision 5-channel HD cameras record every armed response deployment. Event-triggered clips uploaded when signal is available. Footage available for client disputes, SAPS investigations, and insurance.
After-Hours Vehicle Monitoring
Any armed response vehicle operating outside assigned zones or hours triggers a control room alert. Unauthorised use — a persistent issue in the security sector — detected automatically.
Response Time Analytics
Average response time per zone, per vehicle, and per alarm type. SLA performance measured objectively. Client reporting automated. Identify which zones need additional capacity.
What we deploy for security services
Primary tracker — live position, panic input, driver ID
Silent and audible panic with GPS position broadcast to control room
5-channel HD camera — incident evidence, cabin monitoring
Guard and driver identification — patrol attendance verification
What the system delivers, day-to-day
MML Security, Cortac, Interactive Security & SecMed
Armed-response and control-room operators across Gauteng running GotYou's live fleet command view, panic-button GPS broadcast, and patrol-attendance verification on their response and guarding fleets.
Also relevant to your operation
Get a solution built for Security Services
We've deployed across South Africa's security services sector. Tell us your operation — we'll spec the right hardware and configure the platform for your specific challenges.